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Privacy policy
At EscaciMat, we respect your privacy and process your personal data responsibly, transparently and securely.
On this page we explain what data we may process, for what purpose and what rights you have.
1. Data controller
The controller responsible for the personal data collected through this online shop is ESCACIMAT, SLU, owner of the website www.tiendaajedrezescacimat.es.
You can contact us by email at tienda@escacimat.com or by phone / WhatsApp on 663 296 015.
2. Personal data we may process
We may process the personal data you provide when browsing the website, creating an account, placing an order, contacting us, subscribing to the newsletter or using the available forms.
This data may include, among others:
• First name and surname.
• Postal address and delivery address.
• Email address.
• Contact phone number.
• Billing details.
• Information related to orders, payments, shipping, returns or enquiries.
• Technical browsing data, where applicable, through cookies or similar technologies.
3. Purposes of processing
We process your personal data for the following purposes:
• To manage your registration as a customer or user.
• To process orders, payments, invoices, shipping, returns and warranties.
• To respond to enquiries, requests or communications received through the website, email, phone or WhatsApp.
• To manage newsletter subscriptions, when requested.
• To send commercial communications about products, news or offers, where there is a legal basis to do so.
• To comply with legal, tax, accounting and administrative obligations.
• To improve the browsing experience, security and operation of the online shop.
4. Legal basis for processing
The legal basis for processing your data will depend on the specific purpose of the processing.
In general, we may process your data on the basis of:
• The performance of a contract or application of pre-contractual measures, when you make a purchase or request information.
• Compliance with legal, tax, accounting or administrative obligations.
• Your consent, for example, to subscribe to the newsletter or accept certain cookies.
• EscaciMat’s legitimate interest, where applicable, for example to respond to enquiries, prevent fraud or improve website security.
5. Data retention
We will retain your personal data for the time necessary to fulfil the purpose for which it was collected and to address possible legal, tax, accounting or administrative responsibilities.
Data related to orders, invoicing and legal obligations may be retained for the periods required by applicable regulations. Data used for commercial communications will be retained while you remain subscribed or until you request to unsubscribe.
6. Data recipients
Your data will not be transferred to third parties unless required by law or when necessary to correctly manage the commercial relationship, the order or the requested services.
Depending on the service, your data may be communicated to:
• Transport and logistics companies to deliver orders.
• Payment providers or financial institutions to manage payments or financing.
• Technology services, web hosting, maintenance or tools necessary for the operation of the shop.
• Tax authorities, public bodies, courts or authorities where there is a legal obligation.
7. Payments, financing and external services
If you use external payment methods, financing or services offered by third parties, your data may be processed by those providers in order to manage the requested transaction.
In the case of financing with Aplazame or similar services, the processing of the data required to assess and manage the financing will be carried out in accordance with the terms and privacy policy of the corresponding provider.
8. International transfers
As a general rule, international data transfers outside the European Economic Area are not planned, unless they are necessary due to the use of certain technology providers or external services.
If providers that may involve international transfers are used, appropriate safeguards will be adopted in accordance with applicable regulations.
9. User rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, where applicable.
To exercise your rights, you can email us at tienda@escacimat.com, clearly indicating which right you wish to exercise and providing the information necessary to identify you.
You also have the right to file a complaint with the Spanish Data Protection Agency if you believe that the processing of your data does not comply with applicable regulations.
10. Data security
EscaciMat will adopt reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no computer system or data transmission over the Internet can guarantee absolute security. Therefore, we recommend that users use secure passwords and keep their devices updated.
11. Newsletter and commercial communications
If you subscribe to our newsletter, we will use your email address to send you news, offers and communications related to EscaciMat.
You may unsubscribe at any time using the link included in our communications or by writing to our contact email.
12. Cookies
Our website may use technical, analytics, personalisation or advertising cookies, depending on the settings accepted by the user.
For more information, please see our cookie policy.
13. Changes to the privacy policy
EscaciMat may update this privacy policy to adapt it to legal, technical or operational changes in the online shop. The version published on this page will be the current version at all times.
Do you have questions about privacy?
If you have any questions about the processing of your personal data, you can contact us.
Email: tienda@escacimat.com
Phone / WhatsApp: 663 296 015