Shopping Cart
Frequently asked questions
On this page we answer the most common questions about how to buy at EscaciMat, shipping, returns, invoices, warranty and chess material for individuals, schools and clubs.
If you cannot find the answer you need, you can contact us and we will help you.
How to buy
How can I buy at EscaciMat?
Buying in our online shop is very easy. Simply choose the product you want, add it to your cart and follow the steps in the checkout process.
1. Choose the product you want to buy.
2. Add it to your cart.
3. Review your order and shipping costs.
4. Enter your shipping and billing details.
5. Choose the available payment method.
6. Confirm your order.
Can I buy as a guest?
Yes, you can buy as a guest without creating an account.
However, we recommend registering because it makes it easier to check orders, track purchases, save addresses, download invoices and review future purchases.
Invoices and orders
Can I request an invoice?
Yes. The invoice is generated automatically when you place your order.
You can download it from your order history by accessing your customer account: order history .
If you need the invoice to include specific tax details, please make sure your billing information is correctly entered before completing the purchase.
How can I check my orders?
If you have created an account, you can check your orders, addresses and invoices from your customer area. If you purchased as a guest and have any questions, you can contact us with your order number.
Shipping
Where do you ship orders?
We ship orders throughout Spain and also offer international shipping. During checkout, you will be able to see the available options according to the delivery address, weight, volume and products added to the cart.
How long will my order take to arrive?
For national shipments, we mainly work with Correos and Correos Express.
• Correos standard: estimated delivery in 1 to 4 working days.
• Correos Express: estimated delivery in 1 to 2 working days.
• Economy letter: available for some small or low-volume products.
For international shipments, we may work with agencies such as UPS, SEUR or other carriers, depending on the destination and the characteristics of the order.
Do you ship orders quickly?
We try to ship orders as soon as possible. If the order is placed before 12:00, the product is in stock and is not personalised, we normally try to ship it the same working day.
Personalised products, made-to-order items or products with special requirements may need additional preparation time.
From what amount is shipping free?
Shipping may be free on orders over €90, according to the conditions shown in the shop during checkout.
Returns
Can I return a product?
Yes. You have 30 days to request the return of your order, provided that the product is in good condition, has not been misused and includes its original packaging when applicable.
To request a return, email us at tienda@escacimat.com indicating your order number, the product you want to return and the reason.
What if the product arrives defective or incorrect?
If the product received is defective, damaged or does not correspond to the product ordered, please contact us as soon as possible. We will review the issue and offer you a solution. If the error or defect is EscaciMat’s responsibility, the return or replacement costs will be covered by us.
Warranty
What warranty do the products have?
Products sold by EscaciMat include the corresponding legal warranty. In the event of an issue, please contact us explaining the problem detected.
What warranty do electronic products have?
Electronic products have a 2-year warranty. In order to manage any issue, it is important to keep your proof of purchase and contact us indicating the problem.
Material for schools and clubs
What material do you recommend for schools?
For schools, we especially recommend the school packs, as they are designed to make it easier to purchase chess material for lessons, school activities and groups of students.
If you are unsure which pack or material is best suited to your school, you can contact us and we will advise you according to the number of students, type of activity and intended use.
Can schools and clubs request a quotation?
Yes. Schools, clubs, coaches and activity organisers can request a quotation from us. Depending on the type of order, quantities and selected products, we can assess possible discounts or special conditions.
Customer service
How can I contact EscaciMat?
You can contact us by email, phone, WhatsApp or through the contact page.
Email: tienda@escacimat.com
Phone / WhatsApp: 663 296 015
Contact form: contact EscaciMat
Can’t find the answer you need?
Write to us and we will help you with any questions about products, orders, shipping, returns, invoices or material for schools and clubs.
Email: tienda@escacimat.com
Phone / WhatsApp: 663 296 015